Terms and Conditions
Welcome to Meeting House Kennels and Cattery
Terms and Conditions for boarding your pet with MHK. Pets are accepted at the owner’s risk.
Opening hours:
Monday to Friday – 9am to 1:00 pm and 2pm to 5pm; Saturday - 9am to 1pm.
Please restrict drop off, collection and viewing times to within our opening times, unless agreed with the kennel manager, as we need to consider our neighbours and hope you will too. The office is closed for Sundays and all bank holidays; animals can be collected on those days by prior arrangement with the kennel manager only and subject to payment of your account in full.
Vaccinations:
Proof of vaccination, including kennel cough, in the form of your dog’s up-to-date vaccination certificate MUST accompany your dog on arrival with us. If proof of vaccination is not shown on arrival we cannot accept your pet for boarding. New vaccination courses must have been completed at least 10 days before arrival. In the case of Kennel Cough vaccine it must be administered a minimum of 10 days before arrival.
Health:
We reserve the right to refuse boarding to any pet which causes concern due to ill health when arriving at the kennels and cattery. We will request your vet’s details on acceptance so that we may contact them in case of your pet becoming ill during its stay. If for any reason we cannot contact your vet we will ask our vet to treat your pet. All costs will be for the owner’s account and are payable upon collection of your pet(s). Please note that we accept no liability for Kennel Cough or any medical condition that might occur as a result of a dog incurring this condition.
Multiple occupancy:
Where the owner requests that 2 or more pets share the same pen and run, this is entirely at the owner’s risk.
Behaviour:
We reserve the right to refuse boarding to any pet which causes concern due to aggressive behaviour or ill health when arriving at the kennels and cattery. If during your pet’s stay they become aggressive and dangerous to other animals or staff we will isolate your pet in our isolation pen until they can be collected by a responsible person as soon as possible. Unspent days will be charged.
Fees:
All fees must be paid in full at the time of collection of your pet. Payment will be accepted as either cash or debit/credit card transaction; we cannot accept cheques. We charge for boarding by number of nights boarded up to 1pm the day of collection. If your pet is collected after 1pm a fee will apply equivalent to another night’s boarding. There will be a one-off charge of £25 for any pets with us any time during the Christmas holiday period from 23 December to 1 January inclusive. We reserve the right to charge an additional £1 per day to cover the costs of extra heating when it may be required from 1 November to 31 March.
Non-collection:
We reserve the right to re-home any pets not collected within 14 days of the agreed boarding period.
Opening hours
Mon to Friday: 9am to 1pm and 2pm to 5pm
Saturday: 9am to 1pm
Sundays and Bank Holidays: closed